Over the last 48 hours, Roku has slowly been rolling out a mandatory update to its terms of service. In this terms it changes the dispute resolution terms but it is not clear exactly why. When the new terms and conditions message shows up on a Roku Player or TV, your only option is to accept them or turn off your Roku and stop using it.
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Roku does offer a way to opt out of these new arbitration rules if you write them a letter to an address listed in the terms of service. You do need to hurry though as you only get 30 days to write a letter to Roku to opt out. Though it is unclear if that is from when you buy your Roku or agree to these new terms.
Customers are understandably confused by these new terms of service that have appeared in recent days. Raising questions about why now and why such an aggressive messaging about them that forces you to manually accept them or stop using your device.
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Robin Edgar
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