The person who claimed to have stolen the physical addresses of 49 million Dell customers appears to have taken more data from a different Dell portal, TechCrunch has learned.
The newly compromised data includes names, phone numbers and email addresses of Dell customers. This personal data is contained in customer “service reports,” which also include information on replacement hardware and parts, comments from on-site engineers, dispatch numbers and, in some cases, diagnostic logs uploaded from the customer’s computer.
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The stolen data included customer names and physical addresses, as well as less sensitive data, such as “Dell hardware and order information, including service tag, item description, date of order and related warranty information.”
I am not sure that knowledge of your operating environment, the amount you spend and service tag information constitutes “less sensitive data”. Actually, no, it is not “less sensitive”
Dell downplayed the breach at the time, saying that the spill of customer addresses did not pose “a significant risk to our customers,” and that the stolen information did not include “any highly sensitive customer information,” such as email addresses and phone numbers.
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Source: Threat actor scraped Dell support tickets, including customer phone numbers | TechCrunch
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